How Tracument Streamlines Document Requests

Outsourcing means delegating tasks or responsibilities to a third-party provider instead of handling them in-house. This approach helps law firms focus on high-value legal work instead of chasing down documents.

Document requests, provider follow-ups, and waiting on responses can quickly become a bottleneck in an otherwise efficient legal practice. These tasks are often repetitive, time-consuming, and prone to delays. Tracument's Full-Service and Auto-Signature features were created to solve these exact problems and help law firms save valuable time by outsourcing administrative work efficiently.

The Problem: Time-Consuming Document Tasks

Before tools like Tracument, legal professionals spent hours each week requesting records, managing follow-ups with providers, and tracking the status of each request. These manual tasks were time-intensive, error-prone, and often led to delays that slowed down case progress and strained client relationships.

What are Full-Service Requests?

Tracument's Full-Service Requests are a streamlined, outsourced solution for obtaining records — designed specifically for the legal industry. Rather than managing records internally, law firms can outsource records requests to Tracument's experienced team. This includes:

• Submitting requests to third parties
• Handling all provider communications and follow-ups
• Managing timelines, escalations, and compliance
• Receiving, organizing, and securely delivering records

By outsourcing requests through Tracument, firms reduce administrative overhead, free up staff resources, and ensure every request is handled with accuracy and efficiency.

How it Works

With Full-Service, Tracument takes care of the entire records process for you. All you need to do is give us authorization, and we can handle the rest. Full-Service Requests features include:

• Request any records in Canada (medical, employment, government, financial)
• Complete transparency, so you can see exactly when we follow up
• Clients can sign authorizations online without an account. Easy and secure.
• Receive confirmation and updates at every stage of the request

Read more about our Auto-Signatures feature: Helping you get authorizations signed easily and more securely.

Outsourcing this work to Tracument helps law firms save hours per case, allowing them to focus on higher-value legal tasks and client service.

Real Results for Law Firms

Firms using Tracument's Full-Service report faster turnaround times, improved staff efficiency, and significantly less time spent managing documents. In 2024 alone, Tracument clients saved over 1,300 days. To put it in perspective, that's over 32,000 hours — or 1 million minutes — saved. Enough time for one person to travel the world full-time for five years.

Whether it's managing outsourced records requests or automating signature collection, Tracument helps law firms cut down on operational tasks and focus on what really matters.

The Bottom Line

Time is one of your firm's most valuable resources. Tracument helps you protect it by automating document handling and simplifying the signature process. Whether you're managing court records or client documents, outsourcing administrative work through Tracument's Full-Service and Auto-Signatures helps your team get more done in less time — without sacrificing compliance or security. For more information about other features of Tracument, book a call with us!